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Customer Advocate

The Vizrt office in Singapore, is looking for a Customer Advocate working across support and projects for Vizrt South East Asia

We wish to strengthen our operations team in Singapore with a full-time employee and are looking for a motivated, quick learner with a passion for new technology and working with customers.  You would travel throughout our region to demonstrate and install our products, and teach our customers how to best use them.  You would primarily be focused on our graphics products but with the aptitude to add additional product groups to your skillset (such as MAM and Studio Automation).

You will also support our sales director during product presentations. You will provide our customers the best possible support when they contact Vizrt.

This role would ideally suit an experience media/broadcast engineer looking to make the move from a broadcaster to a top tier vendor.

Responsibilities

  • Demonstration of Vizrt products for potential customers
  • Training customers in the use of Vizrt's applications
  • Perform on site and remote installations of software and hardware
  • Customer support via customer portal and through direct contact with our customers by phone, email, or on-site

Required background and experience

  • Excellent communication skills
  • Excellent troubleshooting skills
  • Broadcast engineering experience
  • Ability to work independently
  • Ability to perform under pressure
  • Ability to travel on short notice
  • Fluency in English, both oral and written

Desired qualifications and experience

  • A Diploma / degree in Engineering, Computer Science, Media or equivalent (Fresh graduate will be considered too)
  • Experience with Vizrt products or other similar products
  • Customer Support Experience 
  • Programming skills (Visual C# / Javascript)
  • IT computers and networking knowledge  

We offer

  • A friendly, youthful and dynamic work environment in a highly skilled team
  • Competitive conditions
  • Training in the Vizrt product portfolio

Vizrt is the worldwide market leader in the areas of real-time 3D graphics, studio automation, sports analysis and asset management tools for the broadcast industry. This includes interactive and virtual solutions, animations, maps, weather, video editing and compositing tools. Vizrt has customers in more than 100 countries worldwide including Washington Post, CNN, TF1, CBS, Vice, MSNBC, Fox, the BBC, BSkyB, ITN, TVNZ, Network TEN, Star TV, Network 18, TV Today, CCTV, NHK and the list keeps growing. This is possible due to 600 highly engaged and very competent employees in 40 offices around the world. The global headquarters is in Bergen, Norway.  Any more information about us you can find in our website

www.vizrt.com 

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