Vizrt creates leading-edge content production tools for the digital media industry – from award winning 3D graphics & maps through integrated video workflow solutions and online publishing tools. Leading broadcasters worldwide such as SVT, BBC, CNN Fox, TV4 and Network 10 utilize Vizrt solutions.
Due to expansion of "The Global Support Team" to provide full support coverage 24 hours throughout our client(s) globally, we are looking for a Global Support Desk Manager with the roles & responsibilities state below:
You will be working as a Vizrt Global Support Representative based in Bangkok, responsible for providing first level assistance and support to Vizrt’s customers globally, and assisting the Vizrt Commercial Support team on clerical matters. The position involves responding to support, isolating problems related to Vizrt systems, determining solutions, escalating and following up on support to the 2nd line support team as necessary, and keeping customers constantly updated on their support cases. You will be working on an 8-hour shift daily.
Candidate must eligible to work in Thailand without employer sponsorship
Vizrt is the worldwide market leader in the areas of real-time 3D graphics, studio automation, sports analysis and asset management tools for the broadcast industry. This includes interactive and virtual solutions, animations, maps, weather, video editing and compositing tools. Vizrt has customers in more than 100 countries worldwide including Washington Post, CNN, TF1, CBS, Vice, MSNBC, Fox, the BBC, BSkyB, ITN, TVNZ, Network TEN, Star TV, Network 18, TV Today, CCTV, NHK and the list keeps growing. This is possible due to 600 highly engaged and very competent employees in 40 offices around the world. The global headquarters is in Bergen, Norway. Any more information about us you can find in our website