Vizrt creates leading-edge content production tools for the digital media industry – from award winning 3D graphics & maps through integrated video workflow solutions and online publishing tools. Leading broadcasters worldwide such as SVT, BBC, CNN Fox, TV4 and Network 10 utilize Vizrt solutions.
Due to expansion of "The Global Support Team" to provide full support coverage 24 hours throughout our client(s) globally, we are looking for a Global Support Desk Manager with the roles & responsibilities state below:
Supervise, manage and develop Vizrt Global Support First Line Response Team based in Bangkok
Maintain a high customer satisfaction rate by ensuring that support response times levels are adhered to, customers are constantly kept updated, and appropriate follow ups are made internally for support resolution
Assist the Vizrt Global Support Commercial team on analysis, follow ups and clerical tasks
Vizrt is the worldwide market leader in the areas of real-time 3D graphics, studio automation, sports analysis and asset management tools for the broadcast industry. This includes interactive and virtual solutions, animations, maps, weather, video editing and compositing tools. Vizrt has customers in more than 100 countries worldwide including Washington Post, CNN, TF1, CBS, Vice, MSNBC, Fox, the BBC, BSkyB, ITN, TVNZ, Network TEN, Star TV, Network 18, TV Today, CCTV, NHK and the list keeps growing. This is possible due to 600 highly engaged and very competent employees in 40 offices around the world. The global headquarters is in Bergen, Norway. Any more information about us you can find in our website