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Media Asset Management (MAM) System Engineer

Vizrt is seeking a Media Asset Management Systems Engineer to join our team in our New York City office location. The ideal candidate is an experienced Systems Engineer with a successful track record as the technical lead in media asset management systems (MAM) projects for the broadcast and digital industry. Successful candidates are curious, excellent problem-solvers, self-motivated, collaborative and structured in the work environment.

What You’ll Do:

  • Deliver successful high-quality systems to Vizrt clients as part of a project team
  • Manage the project’s success by:
    • Installing, configuring, troubleshooting as well as helping to launch systems into production in an efficient and professional manner
    • Understanding Vizrt’s project model
    • Working independently and keeping promises
    • Planning and estimating the time needed for you to complete various tasks, according to your own skill level and experience
    • Taking responsibility and initiative to constantly learn more about the broadcast industry, broadcast equipment, cloud technologies etc.
  • Perform on site and remote installations of Vizrt’s systems for Media Asset Management and Automation Tools such as Viz One, Viz Mosart and Viz Opus
  • Troubleshoot and solve complex customer issues related to Viz One, Viz Mosart and Viz Opus product line
  • Participate in capture of specifications, follow up, test and debug of software developments
  • Software installations, verification of user interface and performing Site Acceptance Test, and template construction (Show Design and Metadata configurations)
  • Customer training for Super Users, IT department, Users (Viz One, Viz Mosart/Viz Opus Operators)
  • Be part of the go-live process
  • On occasion, perform upgrades/ migrations during non-office hours
  • Ensure high customer satisfaction
  • Participating in concept development and product specification
  • Lab tests for new software development
  • Development of training- and product documentation
  • Technical sales support
  • Second line support: Deeper analysis to discover root cause of non-trivial customer cases
  • Follow up using Vizrt support tools

What You Bring:

  • Technical BS in Computer Science degree or equivalent
  • 5+ years in a System Engineer role as consultant, devops, developer or support engineer in the digital media and broadcast industry
  • Ability to work in a cross-platform development environment, consisting primarily of Linux and Microsoft Windows
  • Linux administration and scripting experience in Unix environment
  • Familiarity with network protocols and libraries on Linux, network troubleshooting, storage, switch and router configuration
  • Significant programming experience with Python, Perl, Java or comparable languages
  • Familiarity with relational databases (PostgreSQL, Oracle, or DB2 preferably) and SQL
  • Understanding of XML, XSLT, JSON, YAML and similar data serialization formats and relevant manipulation tools
  • Experience with using RESTful web services APIs
  • Passion for video, streaming and mobile applications / technologies
  • Experience in working in high-pressure situations
  • Experience in a customer service organization
  • Flexibility to travel throughout the Americas region

Amaze Us:

  • Experience in Vizrt products like: Viz Artist, Viz Trio, Viz Pilot and other Vizrt products
  • Eager to help and solve customer issues
  • Comfortable in technically complex environments
  • 2+ years broadcast maintenance engineering experience 
  • Experience with cloud technologies / migrations to the cloud is a strong plus, as are any relevant certifications (primarily AWS)

What We Offer:  

  • We offer an exciting opportunity in an expanding international company
  • A competitive salary
  • 100% employer paid medical, dental, vision & life insurance for you and your family
  • Generous Excellent time off programs
  • A friendly and welcoming work environment with highly skilled colleagues
  • We utilize innovative software development technologies and methodologies
  • We create software and services that push creative boundaries and develop new ways of telling stories

Vizrt creates leading-edge content production tools for the digital media industry - from award-winning 3D graphics through integrated video workflow solutions. Our product line includes interactive and virtual solutions, studio automation, sports analysis, animations, maps, weather, video editing and online publishing tools. Leading broadcasters worldwide including CNN, CBS, MSNBC, Fox, the BBC, BSkyB, ITN, ZDF, Star TV, Network 18, TV Today, CCTV and NHK utilize Vizrt solutions. This is possible due to 600 engaged and very competent employees in multiple worldwide locations. The global headquarters is in Bergen, Norway. Vizrt Americas (65 employees) is based in New York City and provides all of the company’s product lines for clients in North and South America. Read more at

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